Seth's Blog: How to be lied to

Seth points to a very sensible idea. Reframe the question to get a result that is worth something. Too many times we have written the script, poorly, and then attempt to play it out. Asking questions that can result in pain. introspection and change can be difficult. They are, however, the only questions that are worth asking.

Then listen.

Seth's Blog: How to be lied to: "Every question represents a choice for the person you are asking. She can choose to take a risk and tell you truth, or she can dissemble, fib or outright lie, and save your feelings or avoid an awkward situation.

The way you ask the question, then, matters.

The easy answer to, 'Can I help you?' is, 'I'm just looking.' On the other hand, the easy answer to, 'Do you want to see what's on sale?' is, 'yes.'"