Wednesday, March 14, 2007

Ouch! That's Gonna Leave a Mark!

Oh man, if you recognize your company or, heaven forbid, yourself in this post by Seth, then sit down and decide to change. There are too many good people doing what you do. It isn't going to get any better. Good, good, good, good. They are everywhere.

Decide to be great. Do what it takes. If you have to work harder, work harder. As the good pool grows, the Great pool seems all the brighter.

My guess is that even for a thriving brand like Toyota, most of these guys weren't paid so much. They were 'good' salespeople, lifers who showed up, did what they were told and closed a sale here and there.

It soon became clear that the salesperson who was assigned to me wasn't 'great'. The dealership had messed up: He had no record of my appointment, no file, no history of why I came. But he just punted. He made no effort to engage with me or look me in the eye or empathize with my frustration at the complete waste of time my call yesterday had been. He gave up after about ten seconds, bummed out that he had lost his place in line. So I left.

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